Frequently Asked Questions
Before contacting us, you may find answers to your questions here:
TERMS AND LICENSE USE
Rights and Usage
Property images produced for the agents may be used by them for marketing materials associated with the property, and by the agent's brokerage during their MLS or marketing agreements with the homeowner. Please note, the copyright of the images legally resides with Stallone Media.
Users are not permitted to make copies of the images, reproduce or alter the images for any purpose whatsoever without the express written consent of Stallone Media.
Images, virtual tours, and plans are licensed to the agent/client for the duration of the property listing or 6 months, whichever is earlier. High-resolution photos are not stored past 1 year from the time the tour is published. With your photography service, you may also purchase a license for unlimited use at a cost of $75 per photo. For standalone image purchases by third parties, the cost is $100 per image.
Any usage of the images by a third party is strictly prohibited unless approved in writing by Stallone Media and may be subject to an additional fee.
Stallone Media in no way accepts liability for any loss or damage caused by the actions the agent/client takes when using images. Stallone Media in no way accepts liability for modifications to photos after delivery of photos.
HOW DO I FIND OUT YOUR AVAILABILITY?
Please use our chat on the website or call our office to inquire at 905-326-3300.
Stallone Media provides real estate photography in Vaughan, King City, Toronto, Markham, Mississauga, Oakville, and some surrounding areas. Please inquire if the location is not listed. We may only service areas such as Pickering if a Knockout or Rambo package is booked, due to the distance from our core area.
HOW MUCH IN ADVANCE SHOULD I BOOK?
We recommend booking 3-4 business days in advance (5-7 business days during high season March to July) to secure a preferable date. At times, we may have last-minute cancellations and can accommodate clients the next day.
HOW LONG DOES A TYPICAL PHOTO SHOOT TAKE?
We require 50-90 minutes to set up and shoot, depending on the size, lighting and layout of the property.
WHAT IS YOUR TURNAROUND TIME?
We will process, edit, and publish your photographs on the next business day by 6 p.m. For video services or commercial photography, you will get the photos ahead of the video (which will be uploaded to the same tour links within 3 business days). For Friday shoots, you will receive your photography the following Monday by 6 p.m.
WHAT IS AERIAL OR DRONE PHOTOGRAPHY?
They are aerial view is shot with a drone. Stallone Media is licensed, insured, and our photographers are also Transport Canada approved pilots.
HOW MUCH NOTICE IS NEEDED FOR A CANCELLATION?
We require at least 48 business hours' notice for canceling or rescheduling due to us having turned away other bookings. If a booking is cancelled after this time, a $75 cancellation fee is charged or deducted from the refund.
Rescheduling Due To Weather
Photo shoots will continue as scheduled as long as it is not physically raining/snowing. If precipitation is present, we can shoot the interior and understand that the seller has put a lot of work into getting the property ready for the scheduled shoot. Yet, a revisit fee of $75, for traveling and re-set up, is applicable for us to return to do the exterior photos at the earliest available date. Another option is we can reschedule the entire shoot to the next available time slot, at no extra charge.
WHY DO CUSTOMERS NEED TO PAY UPFRONT?
We allocate time for our photographers and staff to provide the services, thus need to pay them once a service is booked. There are also numerous costs that we incur to set up services, such as tour hosting costs.
WHERE DO I PICK UP BROCHURES OR POSTCARDS?
We have partnered with quality printers who provide us with next-day service. They are located in Vaughan (Islington/Steeles or Rutherford/Jane). We also offer courier services at a cost for the convenience of our clients.
WHAT IS THE MARKETING SERVICE PROCESS?
We suggest placing an order at least 3-4 days before your listing date in order to get your materials before the listing date. Once our team receives the order, we will reach out to you and request basic information about the property. We will then commence with preparation for the marketing tasks listed on our website for the package you ordered and thereafter email you drafts to proof and approve. The first time you order, we will ask you for your personal profile photo and brokerage logo plus social media login information so that we may easily streamline our tasks thereafter. All your information is held in strict confidence on our password-protected platform that we will create for you.
CAN I REPLACE SOME MARKETING TASKS ON THE PACKAGE OR REQUEST DESIGN EDITS?
Yes, you may certainly ask us to delete certain tasks and replace them with reasonable listing related tasks. You may also request more tasks at our hourly rate of $42, which can be ordered at the same time with your marketing package.