IMPORTANT NOTE: We are in our busy season. Photos will be published after 6 p.m. the next business day and video edits will take 3 business days. Please book your services at least 2 business days before your listing date (we are not able to rush any edits).

Appointment Reminders

Your photography appointment is confirmed.

COVID-19 POLICY: We are doing our part to limit the spread of this virus while maintaining service. Please inform your homeowners we are only able to come to provide photography/videography services when no one is inside the property. You/they can open the door and wait outside. Please assure them that we will be wearing a mask and wipe down the doorknobs to help protect everyone.

PHOTOGRAPHY ONLY RESCHEDULING: Please request changes or cancellations prior to 48 hours of the shoot date, otherwise, a $75 revisit fee applies since we turn other bookings away to secure your appointment slot.

RAMBO CANCELLATIONS: We require AT LEAST 48 business hours' notice for cancelling or rescheduling this service due to us having turned away other bookings to accommodate this package. If a booking is cancelled after this time, a $500 cancellation fee is charged or deducted from the refund, as we have allocated multiple photographers for this appointment.

COMMERCIAL CANCELLATIONS: We require AT LEAST 48 business hours' notice for cancelling or rescheduling due to us having turned away other bookings. If a booking is cancelled after this time, a $250 cancellation fee is charged or deducted from the refund. 

IMPORTANT: Please ensure that there are no vehicles or trash bins on the property and rooms will be ready by the time of the shoot, to avoid a re-booking. Additionally, please monitor the weather as if it rains we can only shoot the interior and are generally booked a week ahead, therefore, we cannot guarantee that we can return the following day. We will do our best to accommodate early requesters. NOTE: Photographers cannot move any furniture or personal items due to liability.

PHOTOS WILL BE READY: Approx turnaround time to receive photos is the next business day by 6 p.m. If the photoshoot is on Friday, the photos will be published by Monday before 6 p.m. 


VIDEO: If you have ordered a video service and wish to select a song, please send us the name by tomorrow. Any requests afterwards will cause delays or additional editing costs. Music options: https://app.soundstripe.com/songs.
If you wish to include your logo or have a branding request, please send us this request today.


Thank you for your attention and assistance in advance.